Support lives inside the app, as a conversation you can always come back to. Nothing is lost in an inbox, every message carries its date and time, and you can see at a glance what is open, what has been answered and what is closed.
Sign in, open your Account page and choose the Support tab. New raises a ticket: a subject and what you want to tell us. Say which job it concerns, what you expected to happen and what happened instead; a screenshot helps. The ticket appears in your list on the left with its status, and the conversation on the right.
The Quantise team reads every ticket and answers in the same thread, in the app, as Quantise. You reply in the comment box under the thread. A ticket is Open while it waits on us, Answered when we have replied, and Closed when either of us closes it. You can close a ticket yourself at any time, and raise a new one whenever you need.
You get two emails for each ticket: one when it opens and one when it closes, sent to the email address on your account. Our team gets the same two. Everything in between stays in the app, so your inbox is not filled with every reply.
The bell at the top right of the app is where the in-between lives. When a reply is waiting for you, the bell shows it; open the pane and the ticket is one tap away. The same pane carries the release notes, so you can see what changed in the app and when.
If you are not yet a Quantise user, or you cannot sign in, write to info@quantise.io. That is the same address the team's ticket emails go to, so it reaches the same people.
Support is a conversation with people, not a chat window with a bot. Replies come from the team during working hours in the United Kingdom. For anything about your data, the privacy notice says what we hold and how to ask for it.
Last updated: 15 October 2026